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The Brand called You |
If you're going
to get anywhere in business, you need people to take you seriously.According to the
research, you can increase your credibility with the right presentation,
knowledge, and people skills.
1. Let people talk
about themselves.
Here's a secret
to making a good impression: Let people talk about themselves. According to
Harvard research, talking about yourself stimulates the same brain regions as
sex or a good meal. "Activation
of this system when discussing the self suggests that self-disclosure ... may
be inherently pleasurable," Scientific American reports. And when people
talk about their experiences, they become more vulnerable to one another, and
when they become more vulnerable to one another, they form social bonds and
co-invest in one another's welfare.
2. Dress the part.
"Appearance
is our first filter," says Sylvia Ann Hewlett, author of the book
"Executive Presence." "And it's happening all the time. "Princeton
researchers have found that it takes about 100 milliseconds to register a first
impression, or as long as a hummingbird flaps its wings. "The really
good news here is that it's about polish, grooming, and being put
together," Hewlett says. "It's not about the precise shape of your
body, texture of your hair, or the designer you wear."You don't have to
wear a gray suit all the time, she says. Instead, pay attention to how the
best-dressed people in your organization and industry put themselves together,
then pattern after them.
3. Master the
handshake.
A strong
handshake isn't a matter of squeezing somebody's paw. It's a matter of
presence.Esquire's Tom
Chiarella details how to exude it: On the street,
in the lobby, square your shoulders to people you meet. Make a handshake matter
— eye contact,
good grip, elbow erring toward a right angle. Do not pump the hand, unless the
other person is insistent on just that. Then pump the hell out of their hand.
Smile. If you can't smile, you can't be gracious. You aren't some dopey English
butler. You are you.A handshake like
that shows that you're paying respect to the person you're talking to, and as
science has confirmed, giving respect gets respect.
4. Keep your
posture expansive.
Your posture has
a huge effect on the way you feel, the way you present yourself, and how other
people receive your presence. For instance, if
you do the standard "power pose" of keeping your shoulders open and
arms wide, that will tell your hormone system to release the chemicals needed
to make you look and feel more confident. "If you take
an expansive pose, it can actually lead to power," MIT professor Andy Yap
tells Business Insider.
5. Know what's
going on in the world.
The best-selling
game developer Valve likes to hire "T-shaped" employees, meaning they
have deep expertise in one area coupled with interest across a range of
subjects. That pattern can
be expanded to anybody's career. If you work in
business, then "be up to speed on changes in your industry so you can
speak about them intelligently," says Roberta Matuson. The "Suddenly
in Charge" author recommends reading business news daily "so you can
speak intelligently on business matters."But you need a
broad base of knowledge, too — so keep up with science, tech, and popular culture.
6. Be ridiculously
prepared.
"Ignorance
is one of the professional world's least respectable traits — if not the worst,"
Roberto Rocha writes at AskMen. "If you want your ideas to count, be
better informed than everyone else."In other words,
you need to develop a ridiculously deep knowledge of your subject area. Executives like
Marissa Mayer and Elon Musk are known for pulling apart any idea that gets
pitched their way. Count on the pitches you make to be scrutinized, and have
your arguments prepared ahead of time.It's a matter of
"embodying your intellectual horsepower," says Hewlett.
7. Tell people
stories.
Numbers impress
— but they're
not enough to connect with people. Take it from TED
Talks: The most successful presentations are about 65% stories and 25% figures,
with the remainder an explanation of your credibility. Sheryl Sandberg
realized this just before giving her groundbreaking TED Talk in 2010. "I was
planning to give a speech chock full of facts and figures, and nothing
personal," she said in an interview.But before she
went on stage, a friend stopped her, saying that she looked out of sorts.
Sandberg said that as she was leaving home that day, her daughter was tugging
at her leg, asking her not to go. Why not tell
that story, her friend asked her. Sandberg listened — and launched a movement.
8. Watch your
tone.
If you say a
statement with the intonation of a question, that's called "upspeak."If you're
ending your sentences with a higher tone than you began with, then you'll sound
unsure of what you're saying — even if you're really not. In a recent
survey, 57% of 700 professionals said that they think that upspeak makes people
sound less credible. "The numbers
speak for themselves," says strategy consultant Bernard Marr.
"Upspeak has no place at work. If you would like a thriving career, then
simply don't do it!"
9. Stay confident
—
and humble.
Venture
capitalist and "Heart, Smarts, Guts, and Luck: What It Takes to Be an
Entrepreneur and Build a Great Business" coauthor Anthony K. Tjan says
that garnering respect requires marrying humility to confidence. "You need
enough self-confidence to command the respect of others, but that needs to be
counter-balanced with knowing that there is much you simply don't know,"
he writes. "Humility is the path towards earning respect, while
self-confidence is the path towards commanding it."Bonus: The more
you know what you don't know, the more eager you'll be to learn.
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